Due to Covid -19, the Tax Office hours are weekdays from 7:30 a.m. to 4:00 pm with limited hours for walk-in customers. They are weekdays from 10:00 a.m. to 2:00 p.m. Customers can receive assistance by phone at 910-798-7300 and by using our online resources below. Tax payments can be dropped off any time at the Government Center, in an outdoor drop-box located at both entrances to the building.
Business Personal Property Tax Listings
The listing period for business personal property assets is January 1 through January 31 each year. Extension request can be made during the listing period for anyone unable to meet the January 31 deadline. For those businesses that requested the extension who are unable to complete the property tax listing by April 15 due to impacts from COVID-19 will be added to a list kept by the New Hanover County Tax Office. That list of businesses will then be presented to the Board of Equalization and Review, with a request by the county’s Tax Administrator to forgive the late listing penalty due to COVID-19. For questions, call 910-798-7300.
The Tax Department is responsible for obtaining, developing, analyzing, and maintaining records necessary for the appraisal, assessment, billing, collection, and listing of taxes associated with real and personal property within the jurisdiction of the county and municipalities, according to the state of North Carolina General Statutes. The Tax Department is required to provide information, research, and maintain records for the NC Department of Revenue, and provide statistical information for General Assembly analysts. The department also serves as the staff liaison to the Board of Equalization and Review.