Per statute, the deadline for on-time tax payments is January 5, 2021. Payments received after the close of business day on January 5, 2021, will begin accruing interest. The Tax Office offers many payment options. Citizens can call 910-798-7300 or come into the office to set up a payment plan. It is beneficial for you to set this up, no later than January 8, 2021.
At this time of year, please expect to have an extended wait time while visiting the Tax Office. We encourage tax payers to take advantage of the multiple ways that you can pay to save time. In addition to coming to the Tax Office, payments can be mailed in to: New Hanover County Tax Department PO Box 18000, Wilmington, NC 28406 or 230 Government Center Drive, Suite 190, Wilmington, NC 28403. After January 5, 2021, payments will be posted with the date that is reflected on the postmark from the post office.
If you will be visiting the Government Center Office at 230 Government Center Drive, payments can be placed in one of three tax drop box locations. One is inside the building in front of the Tax Office, the other two are located at the West entrance and the South entrance to the building (both are outside, before coming in the doors). All of the drop boxes are collected at 5 pm each workday and first thing Monday morning.
The Tax Office is also now accepting credit cards, debit cards, & E-check payments. They can be made in person, online at OSG Billing & Payment Solutions, or by calling 1-877-295-3383. When paying online, there is a small service fee. The tax payer will need the bill year, bill type, and bill number to ensure the payment it credited properly.
Beginning Monday, May 11, Tax Office hours will be weekdays from 7:30 am to 5:00 pm. While in-person service is available, customers are encouraged to call the office for assistance at 910-798-7300 or use the online resources below before coming into the office. Tax payments can be dropped off any time at the Government Center, in an outdoor drop-box located at both entrances to the building.
The Tax Department is responsible for obtaining, developing, analyzing, and maintaining records necessary for the appraisal, assessment, billing, collection, and listing of taxes associated with real and personal property within the jurisdiction of the county and municipalities, according to the state of North Carolina General Statutes. The Tax Department is required to provide information, research, and maintain records for the NC Department of Revenue, and provide statistical information for General Assembly analysts. The department also serves as the staff liaison to the Board of Equalization and Review.